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Evaluation Of An Initial Assessment - 952 Words

Initial Assessment The initial assessment was conducted in an EP’s office where Mrs. G. Patterson felt safe and comfortable, ensuring her current anxiety was acknowledged to develop trust. Effective communication and engagement was the priority, utilising patient-centred interviewing skills to build rapport, show empathy and ensure Mrs. G. Patterson was an active participant through the assessment phases. Person centred engagement was paramount ensuring possible barriers are identified and reduced, enabling the building level of trust and rapport using transparency, repetition, resources and patience (Stanton et al. 2015). Subjective Assessment Mrs. G. Patterson’s undertook an initial assessment screen tool, a series of directing†¦show more content†¦Information gained from the referral, General client-specific information, General information required to participate in a physical activity program. Comprehensive medical assessment: including previous injuries, surgeries, medications and medical interventions not associated with diagnosis. Objective Assessment Information gathered during the objective assessment are based on the observations of Mrs. Glenys Patterson and all assessments selected from the subjective interview, general observations and justified using clinical reasoning. Assessment tools utilised: Body Composition: †¢ Weight, Height, BMI, Waist, BF% (BIA) o Client goal is weight loss, therefore require a baseline measure against which progress can be assessed. o Client is sedentary, has put on weight, and being severely obese has high risk factors for the development of several chronic diseases and secondary health conditions. Gait, Balance and Functional Mobility: †¢ Timed Up and Go, assesses client’s functional ability and can also provide information regarding gait pattern. †¢ Balance Assessment, double leg stance and progress to single leg stance. †¢ Mobility Assessment (Community Balance and Mobility Scale). †¢ Independence inShow MoreRelatedEvaluation Of An Initial Self Assessment1545 Words   |  7 PagesThe purpose of this paper is to complete an initial self-assessment to determine both educational and academic background. I will also recognize strengths and potential weakness recognized in components of management and leadership roles that I have worked in over the course of my nursing career. Descriptions of the characteristics indicated from the Jung typology test by Humanmetrics, Inc. will be included in the analysis. 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Leader Correlate Effectiveness Satisfaction -Myassignmenthelp.Com

Question: Discuss About The Leader Correlate Effectiveness Satisfaction? Answer: Introduction The expansion of Tourism industry all around the world has been beyond the expectations. It has generated millions for the recipient countries internationally, thereby making the tourism industry as one of the most successful sectors in global trade and services. Numerous top hotels and motels have developed in the current era that has acquired popularity all over the world. One of such hotels is hotel Mantra Tullamarine, which is located in Melbourne, Australia (Treasure 2016). This report is going to elaborate on the same. It shall provide a brief analysis of the hotel industry along with a brief description of the structure and culture of the company. With the same, it shall also shed light on the various ethical practices that are been implemented within this company including its divisions and branches. Industry Analysis The name Mantra Tullamarine itself suggests that it belongs to the hospitality industry. It is one of the globally popular hotel industries in Australia. Australia is always known for its top quality accommodation facilities. The 4.5 star Mantra Tullamarine is one of them that is serving the travelers right from its existence. It is an graceful modern hotel and is a perfect stoppage for the leisure and the corporate travelers who seek for a modern hotel that can meet all their requirements in affordable prices. The hotel is just four to five minutes accounting from the Melbourne International Airport. The hotel is very famous within the corporate meeting planners, as most of them need a meeting venue that is close to both the city and the airport. It offers 24*7 reception, exercise facilities and business centers. Its facilities include bar, on-site parking, restaurants and all other facilities that every business travelers and conference delegates appreciate. Performance of the Industry in current days Accommodation is one among the basic needs of the international as well as domestic travelers. It plays a very important role in overall experience of a travelers visiting a place and with the same, it is the biggest component of his expenditure. Hence, accommodation management is the crucial aspect of tourism or hotel industry (Deen et al. 2014). Mantra Tullamarine is serving its best to all its customers. The customers prefers this hotel mostly because of its easy location and excellent guest service. The services that it offers to its guests include concierge, 24 hour reception, elevator, conference centre, meeting rooms, photocopier, laundry service, dry cleaning, wake-up service, luggage storage, self-deposit box and self laundry as well. With the same, there is also the availability of wireless internet on the hotel site, sauna, swimming pool, pool indoor, garden and Jacuzzi. Structure of the company Like any other hotels, Mantra Tullamarine too has various hotel departments within its business. They are front office department consisting of front office manager, assistant front office manager, front desk representative, night auditor, cashier, reservationist and telephone operator; housekeeping; accounting; maintenance; concierge; sales and marketing; executive team and catering department. The various departments within the front office department of the Mantra Tullamarine manage several different operations including: reviewing the status of rooms blockage of the rooms and the various special requests of the guests ensuring that all the policies and processes are well assembled with the highest priority of guest satisfaction and service reviewing the logbook of the front desk regularly to monitor every activities approving the duty rosters monitoring the operational activities performing the check-in and check-out processes receiving payments as well as assimilating and maintaining the reports and records on non-monetary Recording guest requests and coordinating the responses to the guest issues Giving answers to the various enquiries of the customers and to advice them accordingly The housekeeping team of the Mantra hotel has an illustrious eye for awareness to detail to serve their customers with spotless guest experience. It ensures that the hotel is neat and clean. The housekeepers are mainly responsible for almost every minor detail of staying of the guest right from their fluffy pillows and bed sheets to the recharge of the bathroom amenities. With the same, the accounting department of the hotel plays an important role in managing overall financial data of the customers. They support services to all the other departments within the hotel, with their relevant recommendations on finance. They provide hotel with pertinent financial data and they keep the records updated. The maintenance team at Mantra Tullamarine repairs and looks after the maintenance of each of the hotel equipments that are required all around the hotel. They performs a large range of important tasks that helps to make sure that a smooth and well running operation is being conducted and that it results in satisfied and happy guests. On the other hand, the sales and marketing team works their best to promote the hotel brands and amenities. They are in charge of prospecting and negotiating large business and the leisure groups, individual travelers and tours operators. The marketing department of the Mantra Tullamarine is considered as the analytical backbone of the sales team and there are primarily responsible for exceeding the subjection for the hotel by different advertising opportunities both on the web and in print. With the development of science and technologies in the current era, the sales and marketing team performs their duties through different social media platforms lik e Facebook, Pinterest, Twitter or Google. The catering department of the hotel is primarily responsible for the sales of the beautifully appointed conference rooms of the Mantra Tullamarine. Right from the corporate meetings to celebratory events, they takes the ownership of each and every details with effective communication and marvelous teamwork so that to meet the expectations of their clients. The executive team of the hotel plays a very important role in the overall hotel operation as a final decision-maker. It ensures a smooth running of the hotel operations. Regular meetings are conducted to discuss the issues and for finding out ways to improve the guest experience and business probability. Leader and the leadership style Leadership refers to the willingness and ability to lead and motivate a specific group of individuals. It includes enhance the team performance as well as effectiveness for the improvement of the business. The hospitality mangers are the leaders of the Mantra Tullamarine hotel who are motivating their staffs with proper trainings and promotional practices. They make use of different types of leadership styles in order to ensure that each of the individuals are kept motivated. The company has guided its leadership approach towards such model that every employee strives to work collaboratively, to achieve success for all and acts as an entrepreneur. There are several important attributes of a good leadership like, being visionary, being entrepreneurial and innovative. There are five types of leadership style and they are free rein style, democratic style, autocratic style, charismatic style and situational style (Rubin 2013). The leaders of the free rein style avoids power and they relinquishes the position of leadership. On the other hand, the democratic style is similar to the theory of Y leader that summons decision sharing. In this style, the authority is localized (Dumdum et al. 2013). Here, the decisions are made after the consultation with rest of the members. The autocratic leadership style is a contrast style of leadership when compared to the democratic leadership. It is sometimes called directive style as well. Here, the leader concentrate the power and the decision-making and hence, exercise the overall control over his subordinates (Bhatti et al. 2012). In this leadership, the leader sets a group goals, procedures, and structures for the entire work. Often, such leadership style makes space for dissatisfaction among the members. The c harismatic style is more dominant and aggregate of the rest of the leadership styles (Avolio and Yammarino 2013). It has the potential to generate powerful enthusiasm. It also develops a common vision. Lastly, the situational leadership changes its style depending on the situation or the individual or group, with which they are working. It is very important as the people and the tasks are needed to get handled differently, based on the situation and their development level. At Mantra Tullamarine the hospitality managers uses the autocratic leadership styles to run its business effectively. Culture of the company The hotel is always clean and the parking is very easy. Most of the customers have reviewed the hotel for its excellent room service department as well as pick-up and drop facilities that hotel provides to each of its customers (Tripadvisor.in, 2018). With the same, each of the hotel staffs are very friendly. The rooms are very neatly updated with well insulated windows. The employees of the Mantra Tullamerine hotel are well efficient. The company expect them to make their decision by their own and it provide them proper trainings and tools in order to ensure that they could do their duties with confidence. The company understands the fact that only inspired and motivated employees could have the ability to achieve their vision and thus , will offer extraordinary service and bring success to the company. Employees, divisions and branches The well efficient employees of the Mantra Tullamarine hotel are making the hotel a stand out. They are very friendly and well behaved. The customers who have visited the hotel has said that regardless of what time they arrived in the hotel, they always get excellent service from the hotel management. They are responsible as well as positive. As discussed above, the employees at this hotel are divided into various departments including front desk, kitchen, housekeeping, sales and marketing, executive team, accounting, catering and maintenance department. Each of employees of these departments are working effectively to make the company grow more and get success as well as to achieve the position of one of the best hotels in the hotel industry in Australia. Identify ethical practices implemented in the company Whether it is a business or a corporate sector, ethics plays a very vital role in every field. It provides a framework for the approach to responsibilities concerning integrity, legal compliance and management ethics in a company (Blowfield and Murray 2014). The code of ethics governs the employees and sets their responsibilities towards their society, customers, company and working environment. Primarily, ethic is concerning the values that a particular company holds in its overall business aspects. In Mantra Tullamarine, ethic and code of conduct is well maintained by each of its employees. Due to the well maintained code of ethics, the relationship in between the employees and the employers is very effective and communicative within the hotel. The Mantra family believes that the corporate compliance with the jurisdictions law in which they perform their operations is an enabler of the development of their business and sustainable growth. The core values of this hotel are: Performance Innovation The spirit of conquest Trust Respect Conclusion The iconic Mantra Tullamarine hotel serves the best to meet the customers need and customer satisfaction. From the above analysis it could be seen that the leadership style that the company is using in order to make its staffs work more efficiently is really serving its best. With the same, it is improving its guests services as well by continuing to provide excellent and exceptional services to its guests. The employees of the hotel are family friendly, kind and effective enough to take the company to its peak and achieve success. In addition to that, it is also analyzed that right now, the company has no particular technology, which it, at present, is using to enhance its services to the customers. References: Avolio, B.J. and Yammarino, F.J. eds., 2013. Introduction to, and overview of, transformational and charismatic leadership. InTransformational and Charismatic Leadership: The Road Ahead 10th Anniversary Edition(pp. xxvii-xxxiii). Emerald Group Publishing Limited. Bhatti, N., Maitlo, G.M., Shaikh, N., Hashmi, M.A. and Shaikh, F.M., 2012. The impact of autocratic and democratic leadership style on job satisfaction.International Business Research,5(2), p.192. Blowfield, M. and Murray, A., 2014.Corporate responsibility. Oxford University Press. Deen, A., Sao Joao, E.A., Taylor, A. and Oosthuizen, D., 2014. Accomodation Management II. Dumdum, U.R., Lowe, K.B. and Avolio, B.J., 2013. A meta-analysis of transformational and transactional leadership correlates of effectiveness and satisfaction: An update and extension. InTransformational and Charismatic Leadership: The Road Ahead 10th Anniversary Edition(pp. 39-70). Emerald Group Publishing Limited. Rubin, E.N., 2013. Assessing your leadership style to achieve organizational objectives.Global Business and Organizational Excellence,32(6), pp.55-66. Treasure, B., 2016. Stop western Sydney airport!.Guardian (Sydney), (1734), p.6. Tripadvisor.in. (2018).What makes this hotel such a stand out are the employees... - Review of Holiday Inn Melbourne Airport, Tullamarine - TripAdvisor. [online] Available at: https://www.tripadvisor.in/ShowUserReviews-g580517-d281987-r356717805-Holiday_Inn_Melbourne_Airport-Tullamarine_Greater_Melbourne_Victoria.html [Accessed 26 Jan. 2018].